Vulnerability Report

CVE-2021-36097

Title: Ticket Locking Privilege Escalation in OTRS

Privilege Escalation

Proof Of Concept

No public PoC currently indexed for CVE-2021-36097.

CWE Category CWE-266
Published Date Oct 18, 2021
Modified Date Nov 21, 2024
Exploit Status Not Found
Score 3.5 CVSS v3.1
Exploit Probability (EPSS)
0.51%

Vulnerability Summary

CVE-2021-36097: Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Impacted Vendors

O
otrs 1

Reference Links

https://otrs.com/release-notes/otrs-security-advisory-2021-20/ https://otrs.com/release-notes/otrs-security-advisory-2021-20/
CVSS v3.1
Source Entity [email protected]
Severity LOW
3.5
Attack Vector
NETWORK
Complexity
LOW
Privileges
N/A
Interaction
REQUIRED
Confidentiality
N/A
Integrity
N/A
Availability
N/A
Scope
UNCHANGED
RAW VECTOR CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
CVSS v3.1
Source Entity [email protected]
Severity MEDIUM
4.3
Attack Vector
NETWORK
Complexity
LOW
Privileges
N/A
Interaction
NONE
Confidentiality
N/A
Integrity
N/A
Availability
N/A
Scope
UNCHANGED
RAW VECTOR CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
CVSS v2.0
Source Entity [email protected]
Severity MEDIUM
4.0
Access Vector
N/A
Authentication
N/A
RAW VECTOR AV:N/AC:L/Au:S/C:N/I:P/A:N

Associated Attack Patterns (CAPEC)

Total: Patterns

CVE-2021-36097 Exploits & PoCs (Proof Of Concept)

No public PoCs found in our database for this CVE.

MODIFIED

Vulnerability data or affected products updated.

PUBLISHED

Vulnerability first announced in NVD.

Attack Vector Matrix

Access Vector NETWORK
Complexity LOW
Privileges N/A
Interaction REQUIRED
CVSS Vector String CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

Affected Stack

No specific products linked.