Vulnerability Report

CVE-2020-2500

Title: Qnap Helpdesk Auth Bypass

XSS

Proof Of Concept

No public PoC currently indexed for CVE-2020-2500.

CWE Category CWE-798
Published Date Jul 01, 2020
Modified Date Jun 17, 2026
Exploit Status Not Found
Score 9.8 CVSS v3.1
Exploit Probability (EPSS)
0.74%

Vulnerability Summary

CVE-2020-2500: This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

Impacted Vendors

P
polar_software 1
V
viart 1
Q
qnap 1

Reference Links

https://www.qnap.com/zh-tw/security-advisory/qsa-20-03 https://www.qnap.com/zh-tw/security-advisory/qsa-20-03
CVSS v3.1
Source Entity [email protected]
Severity CRITICAL
9.8
Attack Vector
NETWORK
Complexity
LOW
Privileges
N/A
Interaction
NONE
Confidentiality
N/A
Integrity
N/A
Availability
N/A
Scope
UNCHANGED
RAW VECTOR CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
CVSS v3.1
Source Entity [email protected]
Severity MEDIUM
6.5
Attack Vector
NETWORK
Complexity
LOW
Privileges
N/A
Interaction
NONE
Confidentiality
N/A
Integrity
N/A
Availability
N/A
Scope
UNCHANGED
RAW VECTOR CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N
CVSS v2.0
Source Entity [email protected]
Severity MEDIUM
6.4
Access Vector
N/A
Authentication
N/A
RAW VECTOR AV:N/AC:L/Au:N/C:P/I:P/A:N

Associated Attack Patterns (CAPEC)

Total: Patterns

CVE-2020-2500 Exploits & PoCs (Proof Of Concept)

No public PoCs found in our database for this CVE.

MODIFIED

Vulnerability data updated via NVD.

MODIFIED

Vulnerability data or affected products updated.

PUBLISHED

Vulnerability first announced in NVD.

Attack Vector Matrix

Access Vector NETWORK
Complexity LOW
Privileges N/A
Interaction NONE
CVSS Vector String CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Affected Stack

No specific products linked.