Vulnerability Report

CVE-2012-2582

Title: Otrs Otrs Itsm Cross-Site Scripting (XSS)

XSS

Proof Of Concept

PoC Available for CVE-2012-2582

CWE Category CWE-79

Published Date Aug 23, 2012

Modified Date Jun 16, 2026

Exploit Status Available

Score 4.3 CVSS v2.0

Exploit Probability (EPSS)

4.19%

Vulnerability Summary

CVE-2012-2582: Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.

Impacted Vendors

otrs 2

Reference Links

http://lists.opensuse.org/opensuse-updates/2012-09/msg00024.html http://secunia.com/advisories/50513 http://www.debian.org/security/2012/dsa-2536 http://www.kb.cert.org/vuls/id/582879 http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-01/ http://lists.opensuse.org/opensuse-updates/2012-09/msg00024.html http://secunia.com/advisories/50513 http://www.debian.org/security/2012/dsa-2536 http://www.kb.cert.org/vuls/id/582879 http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-01/

CVSS v2.0

Source Entity [email protected]

Severity MEDIUM

4.3

Access Vector

N/A

Authentication

N/A

RAW VECTOR AV:N/AC:M/Au:N/C:N/I:P/A:N

Associated Attack Patterns (CAPEC)

Total: Patterns

CVE-2012-2582 Exploits & PoCs (Proof Of Concept)

Exploit-DB https://www.exploit-db.com/exploits/20359

View Code

June 16, 2026 MODIFIED

Vulnerability data updated via NVD.

April 29, 2026 MODIFIED

Vulnerability data updated via NVD.

April 11, 2025 MODIFIED

Vulnerability data or affected products updated.

August 23, 2012 PUBLISHED

Vulnerability first announced in NVD.

Attack Vector Matrix

Access Vector N/A

Complexity N/A

Privileges N/A

Interaction NONE

CVSS Vector String


                                    AV:N/AC:M/Au:N/C:N/I:P/A:N

Affected Stack

No specific products linked.